Privacy Policy

General terms and conditions of use of the site These General Terms and Conditions apply to the use of the services offered by the platform www.doelegal.com.br, a company represented by BF Soluções duly registered in CNPJ n°41.799.889/0001-04, located at Rua Marechal Otavio Saldanha Mazza 7777. Capão Raso, Curitiba- PR Any person, hereinafter referred to as a user, who intends to use the services of the website www.doelegal.com.br must accept the General Terms and Conditions and all other policies and principles that govern it. The acceptance of these General Terms and Conditions is absolutely essential for the use of the website www.doelegal.com.br. The User must read, make sure that he has understood and accept all the conditions established in the General Terms and Conditions and in the Privacy Policies, as well as in the other documents incorporated by reference, before registering as a user on the platform.

01 - Object

The services object of these General Terms and Conditions consist of (i) hosting and offering free of charge products from third party donations, through the doelegal.com.br platform, (ii) Enabling access to donations through a centralized system ( iii) Offer sales of products such as recurring donation plans, promotions and discounts at registered establishments that comply with the law, products offered through Doe Legal from stores and people who are registered with the CPF or CNPJ, which are in compliance with the site requirements and legal issues in force in the country.(iii) Mediate the purchase of products through a single donation center, providing security for our users when donating online (iiiiii) Offer through the online showcase donation store line, products with zero values to be destined as donations through the platform. Doe Legal, therefore, allows users in general to purchase any product (donation) advertised in the online store, according to registration rules. Our users will carry out all transactions through a single call center that registers and controls all orders placed within the site. In this way, it is emphasized that Doelegal.com.br is not the direct supplier of any advertised product, it only makes available on the site products received through donations for people who really want and need help. The products sold within the platform are intended to promote in-person solidarity actions, in addition to supporting the donation center with various products. For all purposes, the purchase of products is only formalized after payment is made to BF Soluções.

02 - Changes to the General Terms and Conditions.

BF Soluções, the company that manages the Doelegal.com.br platform, may change these General Terms and Conditions at any time, with a view to improving and improving the services provided. The new General Terms and Conditions will take effect 10 (ten) days after their publication on the Site. Within 5 (five) days from the publication of the new version, the user must communicate by e-mail if he does not agree with the amended terms. In this case, the contractual relationship will cease to exist, as long as there are no outstanding accounts or debts. If there is no manifestation within the stipulated period, it will be understood that the User has accepted the new General Terms and Conditions of Use and the contract will continue to bind the parties. The changes will not take effect in relation to negotiations and announcements already started before their publication, in which case the previous wording will remain in force.

03 - About payment processing.

The User declares and acknowledges that the payment processing depends on the fulfillment of some procedures, such as risk analysis and bank clearing, depending on the means used, the product will only be sent as soon as the compensation of the amount is confirmed by the platform's service team. Doe Legal cannot be held responsible for any failure to comply with the offer made by the user when payment processing takes place after the advertised product is out of stock.

04 - Authorization to use images, photography, brands and product information.

The User authorizes BF Soluções and the companies of its economic group to use, publish, reproduce and/or adapt the images and photographs in their campaigns in general, their commercial name, brands, advertising phrases, logos, designs, images and any other distinctive sign that identifies the User and its products or services (“Brand”) and information about its products and services (“Product Information”). The User grants the Doelegal.com.br platform and the companies of its economic group, a free, irrevocable, non-exclusive, international and unlimited authorization to use, publish, reproduce and/or adapt the images, photographs, Brand and Product Information, with the purpose of being used on all websites from the Doe Legal economic group, on social networks and/or in any means of communication, including, but not limited to, platforms and/or any other means digital or physical that the company deems opportune or even on platforms or websites with which Doe Legal has entered into partnerships, to identify offers, classify products, create catalogs, carry out advertising and marketing actions linked to the services of the Platform, including the possibility of association with brands and/or trade names of third parties, as well as sublicense the use to third parties for the same purposes, including authorization of use, publication, reproduction o and adaptation of images, photographs, Brand and Product Information, within the scope of Catalog Publications. The user declares and guarantees that he is the owner or licensee of the rights over the images and photographs published by the platform through the transfer to the platform, over the Brand, as well as over the Product Information and that he has the necessary rights and authorizations to grant the authorization. detailed in this clause and is solely and exclusively responsible for any infringement of third party rights or for inconsistencies or inaccuracies in the Product Information. The Doe Legal team may remove the campaign from the platform if it interprets, in its sole discretion, that the image included in the respective ad does not comply with its Terms and Conditions.

05 – Information Security and Privacy.

All User information or Personal Data is stored on high security servers or magnetic media, protected by SSL certificates. Users of the platform, both donor and assisted, expressly authorize that their information and personal data be shared by BF Soluções with other companies belonging to the economic group, commercial partners, members of the authorities and individuals or legal entities that claim to have been harmed by activities inconsistent with the platform policies. In case of doubts about the protection of Personal Data or to obtain more information about the processing of Personal Data and the cases in which the confidentiality referred to in this clause may be broken, please consult the privacy policy at the end of this document.

06 - User Obligations.

6.1 Obligations of the Assistance Requesting User: Users interested in purchasing donation products free of charge must express their interest during the stipulated period of validity of the offer within the donation store. Offers have duration corresponding to your stock. The Donor User, after completing the purchase and payment through the platform of any of the products offered for sale, undertakes to contact Doe Legal to complete the transaction, unless the negotiation is carried out automatically through external payments. such as the use of payment gateways (Pay-Pal, paid market, etc.), by law or by these General Terms and Conditions of Use and attachments or in the event that the Assisted User or Donor withdraws from the request made. Doe Legal reserves the right to establish new rules and additional procedures for users of the platform who have presented behavior incompatible with the terms present in this document. Offers offered through campaigns and promotions will only be valid if purchases are made through the website www.doelegal.com.br. Taxes: Doe Legal is not responsible for tax obligations that fall on the activities of Users of the Site.

6.2. Obligations of the User requesting donation: Must have legal capacity to be aware of the terms and conditions required by the company BF solutions for the use of the benefits of the platform. Users must have and inform data regarding documents necessary for validation of registration within the platform. The requesting User must, in compliance with current Brazilian legislation, in addition to demonstrating clear and ostensive information regarding any restrictions on the purchase of the product, show interest in pointing out characteristics in essential information of real need in their registration. It is the duty of Doe Legal to point out to the user any additional expenses that must be paid for the purchase of the product, such as freight expenses. It is up to Doe Legal to point out to the platform's customers, through the interest of the user framed in the legal definition "buyer'', the appropriate means for them to exercise their rights of regret in relation to the products requested on the platform. Requests will only be processed through the platform's standard procedure. All requests will be answered within a maximum period of 5 days after the request (for registrations already approved). In the absence of stock of any product, wait until the replacement is made, we do not carry out exchanges of requested products. Any user registered within the site will have access to the donation center page, but requests will only be processed according to the level of registration on the site. Duplicate registrations, registrations of relatives and friends, registrations that have the transfer of false information will be banned from the Doe Legal platform and may suffer legal sanctions according to the conduct found. Note about the rules and types of delivery when finalizing your order, products not picked up on the scheduled date will return to the donation center and the requester will have their order fulfilled, thus losing their monthly benefit.

6.3 Donor User Obligations: The Donor user who demonstrates interest in donating through Doe Legal, will not need to register their access to the platform or even identify their donation to Doe Legal, information and data of donors will only be informed through donation programs that demand this need such as Doe Legal + Green, if the donor wishes to donate anonymously, he may exercise his right to remain anonymous, without prejudice to his use of the platform. About plans and digital products offered. When a recurring donation is made, the donor must, whenever it is as foreseen, send a confirmation email about the interest in such a purchase, even after having already made the purchase, within a maximum period of 5 days. The amounts corresponding to a percentage of the advertised price will be automatically deducted from the donation before the transfer of the amount to the purchase of products and services carried out through the plan. If the donor demonstrates regret for their transaction, within the period provided by law or that they are in accordance with the platform's rules, the refund to the buyer will be made automatically. It is agreed that amounts referring to canceled products and that are in accordance with the site's cancellation/return policies are partially returned to the donor. Amounts in dispute regarding cancellation shall remain under the responsibility of the DoeLega.com.br platform, until the intermediation through the website is completed. The donor agrees to the terms of fees and other site policies. The donor who cancels a subscription to a recurring donation plan, regardless of the date of the cancellation request, will pay a percentage corresponding to 80% of the total value of the plan that will be discounted.  The donor who wishes to cancel a donated amount within the period provided for in the platform's cancellation policy must pay the amount equal to or greater than 15% of the donated amount. The donor who wishes to cancel the product donation via purchase on the website must pay 80% of the value of the donated product. Donors who, in turn, appeal in incidence will lose their rights to register on the website Doelegal.com.br. The donor who repeatedly fails to comply with the conditions agreed on the website, affecting the experience of the platform, may be banned without due consent by the party. The donor declares and acknowledges that in the event that Doe Legal or any company of the group is sued in court or has a complaint against it from consumer protection agencies, the amounts related to convictions, agreements, procedural expenses and legal fees spent by the company will be the responsibility of the donor giving cause. Likewise, the donor acknowledges being responsible if, as a result of their acts or omissions in relation to contracting a service or an advertised product, the website doelegal.com.br may refuse to pay the user the amounts paid, due to the situation of products canceled/returned without just cause. Taxes: Doe Legal complies with the law and is not responsible for obligations of a tax nature that affect the business carried out between buyer and seller. For security reasons, transactions carried out within the platform remain in quarantine until the origin and legality of the transaction is confirmed. Doe Legal if it suspects any illegitimacy, fraud or any other act contrary to the provisions of these General Terms and Conditions of Use or even the determination and verification of (i) issues related to the suitability of the donor; (ii) illegality of the donations made; (iii) outstanding claims; (iv) failure to return values to the platform regarding cancellations/returns and/or (v) excess complaints. The donor who exercises the right of repentance within 7 calendar days of contracting any product or service within the site, in either case, the donor must accept a partial refund as indicated for the product purchased. Value retention. The User authorizes Doe Legal, a company of Grupo BF solutions represented here, responsible for providing the service of offering digital and physical products on the internet, to manage any and all payments, whose Terms and Conditions of Use are available in this document, to discount and retain , the money available until the process is completely finished.

07 - Prohibited practices Users may not, among other attitudes provided for in these General Terms and Conditions and their annexes: a) manipulate information regarding the use policy of the Doe Legal platform; b) interfere in offers of donations made between other Users; c) maintain some type of direct communication, by email or in any other way d) disclose personal contact data by any means e) advertise on the forum or blog products prohibited by the platform policies and legislation; f) assault, slander, insult, defame, incite hatred and/or promote violence, discrimination or contempt against Users or any people connected to the services provided by the companies of the BF Soluções group, due to their racial, ethnic, nationality, religion, sexual orientation, sex or gender identity, political affiliation, socioeconomic status or the like. These types of behavior may be sanctioned with the cancellation of the registration, or with the suspension of the User from the platform, without prejudice to the legal actions that may occur due to the configuration of crimes or misdemeanors or the civil damages that they may cause to Users who are donors, assisted or to image of the Doe Legal platform.

08 - Violation in the system or database, the use of any device, software (robot) or other resource that may interfere with the activities and operations of the Doe Legal platform, as well as in the registrations, blog, accounts or their banks of data. Any intrusion, attempt or activity that violates or contravenes the laws of intellectual property rights and/or the prohibitions stipulated in these General Terms and Conditions of Use, will make the responsible liable for the relevant legal actions, as well as the sanctions provided herein, being also responsible compensation for any damage caused.

09 - Sanctions Without prejudice to other applicable measures, Doe Legal may warn, suspend, temporarily or permanently, a User's account, cancel their orders, at any time, initiating the appropriate legal actions and/or suspending the provision of their services if: a) the User does not comply with any provision of these General Terms and Conditions of Use and other Doe Legal policies; b) if you fail to comply with your User duties; c) if you practice fraudulent or intentional acts; d) if the User's identity cannot be verified or if any information provided by the User is incorrect; e) if Doe Legal understands that the User's actions have caused any damage to third parties or to the website itself or have the potential to do so. In the case of account suspension, all active orders and/or offers made will be automatically canceled and the information that the user no longer belongs to the community will be included on your login page. Doe Legal reserves the right, at any time and at its sole discretion, to request the submission of personal documentation for due purposes.

10 - System problems. BF Soluções or any company of the group is not responsible for any damage, loss or loss suffered by the User due to failures in the internet, in the system or in the server used by the User, resulting from the conduct of third parties, acts of God or force majeure. Doe Legal will also not be responsible for any virus that may attack the User's equipment as a result of accessing, using or browsing the Internet or as a result of transferring data, files, images, texts, videos or audio.

11 - Rates and billing. To register the Doe Legal platform, users will not be charged any amount. Fee on sale of recurring donation plans, 15% of the total value of the advertised service plan, 4.5% fees on bank transaction 14% tax. Fee on purchase of digital products donations of the total value of the product 10% service fee, 4.5% bank transaction fee 14% tax. Fee on in-kind donations 22% service fee on the total amount donated, 4.5% bank transaction fees 14% taxes. These values represent the total discounts on each type of donation, given the discounts, the values will be destined for their purpose according to the type and that will be used by the company Doe Legal, in promotions of actions and social actions through the platform. The User agrees to pay the platform the amounts corresponding to mandatory discounts and any service provided by it in which there is an established fee.

12 - System of opinions, criticisms, complaints, contact. Users of the platform will have a direct communication channel with Doe Legal, aiming to facilitate negotiations and possibly intermediaries through the platform via the call center.

13 - Intellectual Property right over the brand Doe Legal and its controlling companies, subsidiaries, branches or subsidiaries reserve all rights, including intellectual and industrial property rights, associated with the services provided by the website www.doelegal.com.br, its contents of screens, programs and databases, networks, codes, development, software, architecture, hardware, content, information, technology, integration phases, functionalities, domains, files that allow the User to access and create their account, sales, trademarks, patents, copyrights, industrial models, trade names, among others, and declare that they are protected by national and international laws in force. Under no circumstances will the User have any kind of right over them, except to use the website service, as provided for in these Terms and Conditions. Undue use or use contrary to current regulations on the intellectual and industrial property rights of Doe Legal is prohibited, as well as the reproduction of its logo and brand, its total or partial reproduction, unless authorized in writing by Doe Legal. Users cannot communicate that the products or services they offer are sponsored, promoted, produced, offered and/or sold by Doe Legal and must refrain from performing any act that may cause damage, loss of reputation or decrease in value related to the intellectual and industrial property rights of Doe Legal. The website may contain links to third party websites. However, as Doe Legal has no control over these sites, it will not be responsible for the contents, materials, actions and/or services provided by them, nor for losses and damages, direct or indirect, caused by the use of such sites. The presence of links from other sites does not imply a partnership, relationship, approval or support of the Doelegal.com.br platform with such sites and their contents. 17 - Indemnification The User will indemnify BF Soluções, its subsidiaries, controlled or controlling companies, directors, administrators, collaborators, representatives and employees for any demand made by other Users or third parties arising from their activities on the Sites or for their failure to comply with the Terms and Conditions. of use and other policies of the Doe Legal website, among others referring to the group, or for the violation of any law or rights of third parties, including attorneys' fees.